Q. How does the site work?

A. You can browse the site or use our search engine to find your desired medical equipment. You can then add them to your shopping Cart and click on place order. You let us know your address, select a delivery time – and voila, you are done.  A medicalstorbd representative will then deliver your order right to your home or office.

Q. How much do deliveries cost?
A. There is a BDT 50 delivery fee inside Dhaka and BDT 150 outside Dhaka.

Q. How can I contact you?
A. You can always call +8801612947754 or mail us at akram.bauet@gmail.com.

Q. What are your delivery hours?
A. We deliver from 10 am to 8 pm every day. You can choose from available slots to find something that is convenient to you.

Q. How do I know when my order is here?
A. A medicalstore representative will call you as soon as they are at your house to let you know about your delivery.

Q. How do I pay?
A. We accept cash on delivery and we also have Online Credit Card and Online bKash service. Don’t worry, our medicalstore representatives should always carry enough change.

Q. Do you serve my area?
A. We are currently serving all over Bangladesh.

Q. I can’t find the product I am looking for. What do I do?
A. We are always open to new suggestions and will add an item to our inventory just for you. There is a “Product Request” feature that you can use to inform us of your requirement. You can also call +8801612947754 or mail us at akram.bauet@gmail.com to add an item to our inventory.

Q. My order is wrong. What do I do?
A. Please Immediately call +8801612947754 and let us know the problem.

Q. What if the item is out of stock?
A.  we will try our best to source what you need. If we cannot find it, we will SMS/call you and let you know what substitutes are available.

Q. What about the prices?
A. Our prices are our own but we try our best to offer them to you at or below market prices. Our prices are the same as the local market and we are working hard to get them even lower! If you feel that any product is priced unfairly, please let us know.

Q. How do you deliver?
A. We use our own delivery men to deliver. Our goal is to deliver the products to your place on time.

Q.  Can I order over the phone?
A. Absolutely. Our hotline is +8801612947754r.

Q. What about quality?
A. We try our best to source the best quality items for you but if you are dissatisfied, you can always send them back with the delivery person. If you forget to do that, you can call us within 3 days and we will replace the item for free.

Q. How are you sourcing your products?
A. We have deals with whole-sellers, manufacturers and importers. We only sell authentic products.

Q. Should I tip the delivery representative?
A. Tips are not required. But our delivery team members appreciate recognition for their hard work. Delivery representatives keep the entire tip amount.

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